Next G3C Meeting
|Date:||Thursday, May 9, 2013|
|Time:||9:00 AM-11:30 AM|
211 Call Center Services—United Way. A profile of the 211 contact centers, including their migration to the cloud.
|Presenter:||Lisa Austin, Director of Specialized Call Center Services, United Way, 211 Call Centers|
Learn about the specialized 211 contact centers. They have recenly migrated to the cloud and have many lessons learned from which our members can benefit. Carolyn Kaleel, our G3C Training Coordinator, recently attended an excellent session in which Lisa Austin spoke about the 211 migration to the cloud.
Participating on the G3C Meeting Call
Members of the Government Contact Center (G3C) will receive an email with instructions on how to participate on the call.
If you are a government employee who works with or manages a government contact center, you can become a member of the G3C Council by contacting Tonya Beres.
About G3C Meetings
The G3C holds monthly meetings (conference calls)—on the 2nd Thursday of each month, typically from 9–10:30 AM ET. At our meetings, we discuss issues facing our community; exchange ideas, best practices, and tips; meet with industry thought leaders; and develop strategies for solving problems.