Improve Efficiency and Usability with Design Templates

Presented in Conjunction with World Usability Day 2010

Date: Tuesday, November 9, 2010
Presenters: Jeff Horvath, HFI
Carolyn Lawson,
Dane Wilson,

On-Demand Webinar

NOTE: Large files will take more time to download


World Usability Day is an annual event highlighting the importance of good design and ease-of-use in everyday products and services, including government websites. In this webinar, we’ll discuss the importance of User Interface Design Templates and how they can improve usability on your site.

Jeff Horvath, VP of User Experience Strategy at Human Factors International (HFI), will introduce the importance of User Interface Design Templates and how they can improve usability on your site. Design templates help user-centered design become a routine and valuable part of your organization's development process. Routine designs with consistent layout don't need to be reinvented with every website or application update. Using design templates also results in more consistent and usable content.

Carolyn Lawson and Dane Wilson from will share their experiences in building consensus and bringing a template-based approach to the more than 130 California state agencies and 400 separate websites.  They'll share her lessons learned about the process and talk about the benefits—tangible and intangible—that the State of California received by taking a template-based approach to their redesign efforts.

Bring efficiency and a better user experience to your agency with a template-based approach to your next website or application redesign project.

What You'll Learn

  • A best practice for developing user interface templates for your web design
  • Benefits of using a template-based approach for any redesign
  • Strategies for gaining management and developer buy-in
  • Practical examples of how to roll out a redesign using a template-based approach

About the Presenters

Dr. Jeff Horvath, a recognized leader in the field of User Experience, is Vice President of User Experience Strategy at HFI. Over the past 15 years, Jeff has consulted with organizations ranging from non-profit startups to Fortune 100 companies. Most recently, he has been responsible for HFI’s government & non-profit line of business, where he has worked with federal agencies such as the FAA, state agencies such as the California Office of the CIO (OCIO), and non-profit organizations such as the World Bank Group.

Jeff oversees all of HFI’s work in these sectors and spends much of his time helping clients think about how to institutionalize user experience at their organizations.

Carolyn Lawson is Director of eServices in the Office of the CIO, State of California. She previously served as the California Public Utilities Commission CIO, and has been active in the national discussion of IT issues and policies related to eService delivery in government. Carolyn is currently examining the complex issues brought on by the cultural shift from a paper-based society to an e-based society, the new expectations of the general public, the changing face of our workforce and what that means to the delivery of governmental services. She sits on several boards including the board of directors for The Conference on California’s Future and Editorial Advisory Board, InformationWeek.

Dane Wilson is Manager of the California Office of Technology Services, Web Services Section and a leader in the State's eServices governance. He has a background in Customer Relations, Public Information, IT, and led the Office of Technology technical team that developed the new California portal website design. Dane also managed the coordination and participation of the State's large community of webmasters. As a result, California is ranked first in the Center for Digital Government's Best of the Web competition in 2010.

Content Lead: DigitalGov University Team
Page Reviewed/Updated: June 22, 2012

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