Government Contact Center Customer Satisfaction Survey Results
|Date:||Thursday, February 9, 2012|
|Presenter:||Roxanne Menzies, CFI Group|
NOTE: Large files will take more time to download.
- Presentation slides: Government Contact Center Customer Satisfaction Survey Results (PPT, 2,100 KB, February 2012)
Do you know how your customers rate their satisfaction with your contact center? In this webinar, the CFI Group presents the latest American Customer Service Index (ACSI) findings, including: information about the Government Contact Center Satisfaction Index (GCCSI), the differences between the private sector and government call centers, and what factors impact customer satisfaction most. Also, Susan Grow and Rick Tate, from the Department of Interior's Federal Consulting Group, answer questions about CallSat, the tool used to administer the ACSI to federal contact centers.
What You'll Learn
- How customers rate their satisfaction with government contact centers
About the Presenters
CFI Group is a global leader in providing customer feedback insights through analytics. CFI Group provides a technology platform that leverages the science of the American Customer Satisfaction Index (ACSI). This platform continuously measures the customer experience across multiple channels, benchmarks performance, and prioritizes improvements for maximum impact.