Developing Policies and Procedures

Good web governance requires documented policies, operating procedures, and guidelines.

Resources

• Outline for a Strategic Plan
• Outline for Web Polices*
  (PDF, 56 KB, 3 pages, August 2010)
• Outline for Web Publication Standards and Procedures*
  (PDF, 54 KB, 4 pages, August 2010)
• Outline for Web Operating Procedures*
  (PDF, 37 KB, 1 page, August 2010)

*These outlines were produced by Web Manager University instructor Candi Harrison for use in WMU's Delivering Great Customer Service: Essentials for Government Web Managers.

Agency Examples

Here are examples of web governance policies and procedures developed by other agencies:

• Commerce
  • Web policies and best practices
• DOD
  • Web policies and guidelines
• ED
  • Web policies and guidelines
     
• DOE
  • Standards and guidelines for websites
• DOI
  • Children's Privacy Policy
• EPA
  • Cookies Policy
  • Content review guide
  • External Links from the EPA Public Access Web Site
    (PDF, 57 KB, 8 pages, December 2004)
  • Guidance on using PDFs
  • Policy on Copyrights and Disclaimers
  • Policy on Public Access Server
  • Web guide
• GSA
  • HowTo.gov Website Governance
    (PDF, 2.1 MB, 65 pages, March 2012)
• HHS
  • HHS Policy Guidelines
• HUD
  • Web Management Operating Procedures
    (PDF, 415 KB, 101 pages, June 2005)
  • Web publication procedures and style guide
• National Science Foundation
  • Web policies