Collaborate to Develop Cross-Agency Portals
What It Is
Collaborate with other agencies to develop cross-agency websites (portals), to provide a single place for customers to find the total breadth of information and services available across government about a particular topic or audience group. This is a best practice for managing your agency’s website.
Why It's Important
Cross-agency websites provide many benefits to the public and to the federal government by bringing together information and services from multiple federal organizations on a particular topic or audience group. These portal websites can improve the public's access to information and services, strengthen the quality of content, and provide cost and efficiency savings to federal organizations. Agencies need to work together to develop cross-agency websites rather than developing them in isolation. If cross-agency portals are not managed effectively, the public may not be getting a full view of all available information and resources, even though they believe they are.
Specific Policy, Legal or Other Requirements for Doing This
OMB Policies for Federal Public Websites require agencies to (#1A) “disseminate information to the public in a timely, equitable, efficient and appropriate manner” and (#2A) “maximize the quality, objectivity, utility, and integrity of information and services provided to the public.” By working with other agencies to blend content across the government, the public is served quality information and services in the most efficient manner.
How to Implement
- Best Practices for Cross-Agency Portals
- Content Discovery and Publication
- Roles and Responsibilities
- Selecting a Domain Name
- Link to Appropriate Cross-Agency Portals
Cross-agency websites need strong leadership to succeed. In addition, cross-agency websites need to:
- Meet a defined business need
- Include all appropriate organizations
- Avoid duplicating existing portals
- Have sufficient resources to be sustainable.
Sponsoring organizations need to have a good strategic plan to ensure cross-agency websites are managed effectively. In addition:
- Organizations should work in partnership to ensure that cross-agency websites provide value to the public and that the content is managed effectively.
- Before developing and naming a new government-wide website, you should check the list of cross-agency portals on USA.gov to confirm that a similar website doesn't already exist.
- If you are thinking about working on a cross-agency website, share your idea with the Web Content Managers Forum. In addition to getting good feedback from your peers, you may get buy-in from other agencies who are likely partners in the effort.
- Benefits.gov is a federal cross agency portal