DigitalGov User Experience Program
The DigitalGov User Experience Program, formerly known as First Fridays, teaches federal employees how to make their products and services more user-friendly. A product of GSA's DigitGov program, the User Experience (UX) Program focuses exclusively on improving federal digital products such as websites, mobile sites, and APIs.
What We Do
We offer four services to federal agencies, all at no charge:
Usability Training for Federal Employees
Focused workshops and webinars help you conduct User Experience activities like audience research, task analysis, and usability tests and evaluations.
Our federal usability Community of Practice promotes the use of usability testing in all its forms (lab-based, hallway/quick testing, prototype, free form, etc.) and for all products (desktop, remote, mobile, API).
Usability Tests and Evaluations
For high priority sites, our educational tests and reviews show you how to find and fix problems and inefficiencies.
Want us to present to your stakeholders or at a critical meeting? Either by webinar or in person, we will discuss how usability can improve government services.
Usability Starter Kit
Get your user experience tests off to a good start with these templates and samples.
Results and Case Studies
See the real impact user experience work can have: money saved, traffic increased, and more happy customers. Or see screenshots of sites before and after usability testing on our Before and After Gallery.
Articles about the DigitalGov User Experience Program and First Fridays in the press.