Usability Principles and Techniques

What It Is

Following basic usability principles and techniques is a best practice in managing your agency's website. Web Usability is the measure of the quality of a customer's experience when they interact with your website. See for a complete definition.

Why It's Important

Customers cannot find what they're looking for on Web sites about 60 percent of the time, according to recent research. This leads to wasted time, increased frustration, and loss of visitors and trust. See the website for more research on why usability is important.

Specific Requirements

OMB Policies for Federal Public Websites require agencies to (#1A) "to disseminate information to the public in a timely, equitable, efficient and appropriate manner" and (#2A) "maximize the quality, objectivity, utility, and integrity of information and services provided to the public." By following usability principles, you'll create websites that ensure your users can find what they're looking for and are satisfied with their experience.

How to Implement


  • First Fridays Usability Testing Program offers free usability testing for federal government websites.
  • DigitalGov University offers webinars, short seminars, and one- and two-day courses on web usability, design, and other topics for web managers.
  • is the primary government resource on usability, including usability research and training opportunities.
  • offers guidelines, examples, and training information on writing for the web and meeting the requirements of the Plain Writing Act of 2010.
  • Usability Research: Stay current with these free e-newsletters: (from Jakob Nielsen), User Interface Engineering Articles (from Jared Spool), UIdesign (from Human Factors International).

  • User Experience Community of Practice provides leadership, networking, and collaborative opportunities for government web managers and usability analysts to make the practice of user-centered design routine part of agency operations.

Content Lead: Jonathan Rubin
Page Reviewed/Updated: April 22, 2013

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